Canon is an internationally reputed imaging products company, and their products are sold and serviced across the globe. Sydney has its fair share of Canon office equipment such as the normal printers and copiers and also the large format printers like plotters. To avail Canon plotter service in Sydney or the suburbs, look for an experienced agency so that your plotter remains fully functional all the time.
Most Large Format Printers Require On-site Service
Each printer manufacturer has its own policies on repairing and servicing of their products available to their end users. Some may have their own service centres; usually one or two in a big city and then the authorized dealers or independent service only agencies could also be appointed. For the smaller sized printers, the customer is expected to carry the machine to the service centre. However, for large format or large sized machines, like the photocopiers and plotters, this is not practically feasible. Hence, Canon service is made available onsite by their service centres and there are trained engineers who will respond to your complaint and try and attend to the repair within a day.
Canon Plotters Are Specialty Machines
The companies using Canon plotters are usually the high end designers, who make posters and undertake other multi colour printing jobs and so on. They would insist on prompt Canon plotter repair service so that their work does not suffer. These machines are not such that you can buy a few and keep one or two spare at your end. Many of the users might be dependent on the machines to provide their printing services to their clients and any loss of time due to the plotter not being functional can have serious implications on their business.
A Lot of Responsibilities on the Service Centre
The Canon plotter service agency has a huge responsibility towards the Canon customers. For one, they have to have fully trained service engineers who are thoroughly familiar with the plotters, including the latest in the range. They may even have to go beyond their normal call of duty and help the customer install the machine, train their people on how to use the machine and perhaps answer some FAQs as well on the spot. This ensures that the customer understands some normal situations and tackles them instead of calling in the engineer. But when there is a genuine complaint, the Canon plotter repair service centre ensures that a service engineer is deputed to the customer’s place the same day. To facilitate this, they may have engineers positioned in different parts of the city to cut short the time to reach the client.
Besides, the Canon plotter service agency has to stock all the critical spares and consumables and even in extraordinary cases, where a part is not available, they should be able to source it in the fastest possible time and restore the customer’s machine promptly. Companies owning Canon plotters and wide format imaging machines would be better off entering into an annual maintenance contract, AMC, with the service provider, as it makes things much easy going ahead, and it only helps their business to run smoothly. For more details, just visit http://plotter-repairs.com.au/canon-service/